Frequently Asked Questions
General Questions
What type of prints do you offer?
I offer high-quality fine art prints in various sizes, available on premium Hahnemühle Bamboo FineArt paper
Do you sell digital downloads of your photos?
At this time, I only sell physical prints to ensure the best presentation and quality.
How can I stay updated on new releases or special offers?
You can follow me on Instagram for updates on new prints and exclusive deals. Stay tuned for newsletters and subscriptions soon!
Ordering & Payment
How do I place an order?
Simply head to ‘shop’, select your preferred print and size, then add it to your cart and proceed to checkout.
What payment methods do you accept?
I accept all major credit/debit cards
Do you offer gift cards or vouchers?
Yes, I offer digital gift cards which can be used for any print(s) in the store.
Can I cancel or modify my order after purchasing?
Orders are processed quickly, so modifications or cancellations may not be possible. Please contact me as soon as possible if you need assistance.
Shipping & Delivery
Where do you ship to?
I ship worldwide. Shipping rates and times vary depending on your location.
How long does shipping take?
Australia & NZ: Around 14 Business Days
Rest of the world: 3+ weeks
How much does shipping cost?
Shipping costs depend on the size of the print and the destination. Final rates will be calculated at checkout. Make sure you edit the correct address for delivery and delivery costs will be calculated from there.
Will my print arrive framed?
No - at this stage I do not offer frames.
Returns & Refunds
What is your return policy?
You can find my full return policy here
What should I do if my print arrives damaged?
If your print arrives damaged, please email me with photos of the issue within 3 days of receiving it.
bradvaughanphotography@gmail.com
Do you offer refunds?
Please see the full Refund and Return Policy here
Custom & Special Requests
Do you offer custom sizes?
Yes, I can accommodate special requests for larger sizes. Contact me for details.
Can I request a specific photo that’s not in your store?
If you’ve seen a photo on my Instagram or exhibition that isn’t listed, send me a message, and I’ll see if it’s available as a print.
Do you offer photography licensing for commercial use?
Yes, please contact me for licensing options if you’d like to use my images for commercial purposes.
Can I commission a custom wildlife or nature shoot?
Yes, I’m open to commissioned photography projects. Reach out with your idea, and we can discuss the details.