Returns & Refunds Policy

Thank you for shopping at Brad Vaughan Photography. We take great care in producing and delivering high-quality photographic prints, and we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our returns and refund policy below.

Returns & Exchanges As all prints are made to order, we generally do not accept returns or exchanges unless the item is damaged or defective upon arrival. However, if you encounter an issue with your order, please contact us within 3 days of receiving your item, and we will do our best to resolve the matter.

Damaged or Defective Items If your print arrives damaged or defective, please email us at bradvaughanphotography@gmail.com within 3 days of delivery with the following information:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or defective item and packaging

We will assess the issue and, if eligible, offer a replacement at no additional cost or issue a refund.

Order Errors If you receive the wrong item, please contact us within 3 days of receiving your order, and we will arrange for a correct replacement.

Refunds Refunds will only be issued in the following cases:

  • The item was damaged in transit and cannot be replaced.

  • The wrong item was sent and cannot be replaced.

  • A manufacturing defect has been identified.

Refunds will be processed back to the original payment method within 7-10 business days after approval.

Non-Returnable Items We do not accept returns or offer refunds for:

  • Change of mind purchases

  • Incorrect orders due to customer error (e.g. wrong size or product selected)

  • Custom or personalised prints

Cancellations Orders can only be cancelled within 24 hours of purchase, as prints are made to order and production begins promptly. Once production has started, cancellations are not possible.

Contact Us If you have any questions or need further assistance, please reach out to us at bradvaughanphotography@gmail.com. We are happy to help!

Thank you for supporting Brad Vaughan photography!